All review response templates
Each page has 3-6 copy-paste variants with placeholders, plus the dos and don'ts for that situation. Pick the one that matches the review in front of you.
Negative review response templates, by tone
Copy-paste responses matched to the reviewer's tone: furious, disappointed, detailed, sarcastic, or silent one-star. Placeholders included.
5 templates · Updated 2026-06-28
Positive review response templates
Copy-paste replies for 5-star raves, one-word ratings, 4-stars with a gripe, and loyal regulars - without sounding like a bot thanking a bot.
5 templates · Updated 2026-06-28
Fake review response templates
What to write under a review you believe is fake - no customer record, suspected competitor, wrong business - while your removal request is pending.
4 templates · Updated 2026-06-28
Responding to unfair reviews: templates
Templates for reviews from real customers that get the facts wrong, blame you for policy or third parties, or leave out half the story.
4 templates · Updated 2026-06-28
Review threat de-escalation templates
Scripts for “I'll leave a bad review unless…” moments, post-review refund demands, and pay-to-remove extortion - without rewarding the threat.
4 templates · Updated 2026-06-28
Yelp response templates
Yelp-specific templates: public comments on negative and positive reviews, when to DM instead, and how to handle filtered “not recommended” reviews.
4 templates · Updated 2026-06-28
Apologizing without admitting fault
How to apologize in a public review response without creating a liability admission - for disputes, injury-adjacent complaints, and legal threats.
4 templates · Updated 2026-07-04
Responding to reviews that name your staff
Copy-paste responses for reviews that name employees - praise, complaints about current staff, and complaints about people who no longer work for you.
4 templates · Updated 2026-07-04
Responding to reviews months (or years) late
How to respond to old reviews you missed - the negative you just found, clearing a backlog, and handling complaints about policies you've since changed.
4 templates · Updated 2026-07-04
No-show and cancellation review responses
Templates for reviews about missed appointments and cancellations - from either side - including no-show fees, deposit disputes, and emergency closures.
4 templates · Updated 2026-07-04
HIPAA-compliant review responses
Acknowledge, generalize, invite offline: review response templates for healthcare practices that never confirm patient status or disclose PHI.
4 templates · Updated 2026-07-04
Trustpilot response templates
Trustpilot templates: invited reviews, one-star replies, mixed 3-star reviews, flagged reviews with no matching order, and invitation complaints.
6 templates · Updated 2026-10-20
Facebook Recommendations response templates
Templates for Facebook's recommend / don't recommend reviews: no-text recommendations, mixed feedback, pile-ons after a viral post, suspected fakes.
6 templates · Updated 2026-10-20
Tripadvisor Management Response templates
Management Response templates that fit Tripadvisor's rules: positive, negative, mixed, reviews that mention pricing, and stays you have no record of.
5 templates · Updated 2026-10-20
Glassdoor and Indeed employer response templates
Employer replies for Glassdoor and Indeed: former employee reviews, mixed feedback, interview reviews, layoffs, and reviews that break platform rules.
6 templates · Updated 2026-10-20
Angi, HomeAdvisor and Thumbtack review response templates
Lead-platform response templates: completed-job reviews, estimate complaints, reviews from leads who never hired you, and reviews with no matching job.
6 templates · Updated 2026-10-20
Healthgrades and Zocdoc review response templates
HIPAA-safe response templates for Healthgrades and Zocdoc: care complaints, wait times, billing, Zocdoc booking mix-ups, and reviews you can't discuss.
6 templates · Updated 2026-10-20
Apple Maps ratings: what a business can do
Apple Maps has no reply tool for ratings. What to do instead: claim Business Connect, answer the Yelp and Tripadvisor reviews Apple shows, post Showcases.
5 templates · Updated 2026-10-20